Virtua Hospital

My surgical experience at Virtua Surgery Center was fine. However, my surgeon acted annoyed and frustrated when I was not progressing according to his plan.

I continued to have back pain and was unable to perform the duties required in my nursing job. After 90 days ( I did many weeks of PT and was no longer on narcotics etc ) he told me to see my PCP and his office refused to complete my disability forms. My PCP is furious.

I am still in PT and seeing chiropractor but my disability is being denied bc his office told me I dont need to come back . Very frustrating and no income and still in pain.

Was referred by Virtua Orthopedic Express to Virtua Radiology for MRI. I called to make the appointment and was on hold for so long I drove 20 minutes out of my way to the facility.

I only wanted to make an appointment. (BYW I was still on hold) When I arrived, security advised they do not make in-person appointments and I would need to call. When I shared I was currently on hold, and had been holding for the last 30 minutes, he said thats nothing, some people wait way longer than that.

As of right now Im about to hit 60 minutes! I only want to schedule an appointment.

And because the referring office told me I had to select a facility before I left my appointment, I cant change the imaging facility on my pre-approval request.

The word Virtua means in essence is not there.

They sure named this business correct because no one seems to be there!! Just horrible.

My family member and I came here for imaging, and it was the worst experience we've ever had. The manager, Pier, was a rude, condescending, and disrespectful woman who should be fired.

Her boss too should be reprimanded for his role in the situation. Everything was wrong on Radiology's end, from the scripts to the rude older woman, Irene, at the front desk, to the ignorant lady, Susan, who conducted the test. The appointments were overbooked and rushed, with times being inconsistent and incorrect. The number of times we got stuck, despite us both having good veins, is awful.

We didn't mention that we work in medicine, so we know how incorrect all of them truly were. My mother needed surgery, and this setback hurt her, with none of the managers and staff showing any care. The staff walked around miserable and complained the entire time about how they hated their job, claiming they were overbooked. The managers are clearly horrible people, and don't care about patients or the staff.

Stay far away from this place. Years ago, this place killed my grandmother by taking her off a medication that was a blood thinner, which she needed to stay alive.

On Monday, June 10, 2024, I arrived at the Lab late and Registration was just about to close for the day. Joanne T.

from Registration was very helpful in speaking with Rola - LAB if she would see me. Rola agreed to see me, and Joanne T got me registered. Joanne was very nice and had a good attitude. ROLA - LAB reviewed what blood needed to be drawn and patiently reviewed the doctor's Script and took my blood.

It was time for Rola to leave for the day, but ROLA stayed and took my blood. She had to take 12 tubes of blood, which took some time.

Thank you ROLA and Joanne T for providing excellent customer service and care!! You care was greatly appreciated.

My mother is a patient @ Virtua Voorhees Hospital currently. Nurses leave her in "soiled" bedding ( my daughters came to visit and cleaned their grandmother and her bedding by THEMSELVES).

During their visits to her I am on the phone and I have heard the tone her caregivers speak to her - uncompassionate, blunt, and "rushed". My mother was physically restrained for trying to go to the bathroom AFTER trying multiple tries to call for help with the nurse bell. My mother weighs 108 lbs and THREE nurses held her down and put restraints on her, then later bringing her meals to her "just out of reach" of her restrained hands.

ABSOLUTELY UNNECESSARY. WHERE IS THE COMPASSION?

Because of how my health questions were answered during admittance, I was not alliwed out of bed. I had to ring for a nurse to use the bathroom.

I have a weak prostate so my needs here cannot be made to wait. So I took it upon myself to get out of bed. Thats when the prison-like alarms went off. I asked why I was not allowed out of bed, they told me my wife toid them about an incident recently where I lost my balance and fell.

Therefore I was confined to bed. I demanded that I be released after I could not reach my wife. They would do nothing more until my wife replied. So I tried leaving on my own.

I was chased down the hall down the stars and finally tackled by 4 of the nurses and returned to my room. Later I had to urinate again, got to to go the 4 ft to the bathroom, the alarms started again. My IV TABLE got caught in the bathroom door when I closed it and shattered. The next thing I knew, I was confronted with 4 large security guards.

They tried to be nice and asked me what I wanted. I repeated, let me outta here. FINALLY I was allowed to leave under my own power. I got the third degree from nurse WRACHET.

She said if I leave like this, I would probably drop dead outside. I said I would rather be dead than spend another minute in this this den of nazies.

Virtua Urgent Care Mt Laurel refused to see me because they want 200 copay I'm in here because I can't breathe the clerk told me they are waiting for 200 payment before I can see anybody she said this out load VIOLATING HIPPA everyone in the waiting area heard her this is unacceptable I called my husband I left and went to Patient First where I received great customer service while waiting I was assisted checking my vitals along with chest X-ray flu Covid test along with nebulizer treatment etcIm very disappointed with the treatment I received the attitude I was given ALONG WITH THE WORST CUSTOMER SERVICE EVER!!! I WILL NEVER RECOMMEND VIRTUA SERVICES TO ANYONE!

Kassim Bernard

49 Sylvan Lane

Willingboro, NJ 08046

iamkassimbernard@***.com

856-336-****

November 13, 2023

Brendan Mahon

Virtua Hospital

Sunset Road

Willingboro, NJ 08046

Subject: Formal Complaint Regarding Unprofessional Conduct and Lack of Empathy

Dear Mr. Mahon,

I hope this letter finds you well.

I am writing to bring to your attention a concerning incident that occurred during my recent visit to the emergency room on November 13, 2023, at Virtua Hospital on Sunset Road in Willingboro, NJ. I was seeking medical assistance due to complications arising from a positive COVID-19 diagnosis, exacerbating the pain from a recent work-related back injury.

Upon arriving at the emergency room, I was attended to by Physician Assistant Avi D Locker. Regrettably, the encounter was far from satisfactory and left me deeply disturbed. Despite providing documentation of my ongoing medical situation, including an upcoming appointment with a spinal surgeon, Mr.

Locker demonstrated unprofessional conduct and a startling lack of empathy.

Mr. Locker's dismissive attitude and mockery during our interaction were not only unbecoming of a healthcare professional but also contributed to a distressing experience during an already challenging time. I had previously sought medical attention for my back injury, and the prescribed pain relief was inadequate. As suggested by the previous healthcare provider, I visited the emergency room seeking temporary relief until my specialist appointment.

During the encounter, Mr.

Locker callously stated, "I reserve pain medicine for special circumstances," and proceeded to mock my situation as if it were unworthy of attention. When I attempted to escalate the matter by requesting to speak with his superior, he evaded the request, further intensifying my frustration.

I am writing this formal complaint with the expectation that a thorough investigation will be conducted into the conduct of Mr.

Locker, and appropriate measures taken to prevent such incidents in the future. No patient should endure disrespect, mockery, or unprofessional behavior while seeking medical assistance.

I appreciate your prompt attention to this matter and anticipate a resolution that upholds the standards of compassionate and professional healthcare.

Sincerely,

Kassim Bernard

609-638-****

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NO RESPONSE FROM VIRTUA.